Screen sharing app scams are aggressively targeting senior citizens across India. These frauds are designed to look like legitimate customer support interactions and are responsible for some of the fastest and most devastating financial losses among elderly victims.

The scam usually begins when a senior citizen searches for customer care related to banking, UPI, pensions, gas connections, electricity bills, telecom services, or medical insurance. In many cases, the victim finds a fake helpline number on Google Search or Google Maps and calls it believing it to be official.

The person on the call introduces themselves as customer support and claims there is an urgent issue with the account. The problem is described in a way that creates fear, confusion, and dependency. The victim is then instructed to install a screen sharing or remote access application such as AnyDesk, TeamViewer, or similar tools under the pretext of resolving the issue.

Once screen sharing is enabled, the criminal can see everything on the phone in real time. This includes bank apps, UPI apps, OTP messages, SMS alerts, and passwords being typed. The victim is often told to keep the app open and not touch the phone while the issue is being fixed.

During this time, the fraudster initiates UPI collect requests, fund transfers, or account changes. The victim unknowingly approves transactions or reveals sensitive information. Money is drained within minutes. In many cases, fixed deposits are broken, savings accounts emptied, and pension funds wiped out.

This scam is particularly effective against senior citizens because it exploits three factors simultaneously. Limited familiarity with app permissions, deep trust in authority figures, and panic when financial or service access is threatened.

Criminals often stay on the call while the fraud is happening, reassuring the victim that everything is under control. By the time the call ends, the money is gone and the number becomes unreachable.

Common services misused in these scams include
Bank and credit card customer care
UPI and digital wallet support
Gas cylinder and electricity complaint lines
Telecom and SIM related services
Medical insurance and pension services

No legitimate bank, government department, or company ever asks a customer to install a screen sharing app. No customer care executive needs visual access to your phone to resolve an issue. Any such request is a fraud.

What senior citizens and families must do to prevent this scam :

Never install screen sharing or remote access apps on instruction from a caller.
Never search customer care numbers on Google during a crisis. Use numbers printed on bank cards, official apps, bills, or verified websites.
Never share OTPs, PINs, or passwords with anyone claiming to be support.
If a caller creates urgency or fear, disconnect immediately.
If a screen sharing app has already been installed, turn off mobile data and Wi-Fi immediately, uninstall the app, and change all banking and email passwords.
Inform the bank at once and block digital transactions if needed.
Families must proactively warn elderly members that screen sharing equals full phone access.

If a screen sharing app has already been installed, disconnect the internet immediately, uninstall the app, change all banking and email passwords, and inform the bank without delay. File a complaint on the National Cyber Crime Reporting Portal as quickly as possible.

https://cybercrime.gov.in

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